Artificial Intelligence
Does This Process Need an AI Agent? A Practical Architecture Decision Guide
Compare rules, targeted LLM steps and bounded agents on one refund process. Choose dynamic control only when evidence justifies the complexity.
Compare rules, targeted LLM steps and bounded agents on one refund process. Choose dynamic control only when evidence justifies the complexity.
Verify AI agents through business outcomes, independent evidence and clear release criteria. Includes UML, BPMN and an optional tested Python download.
Research date: September 27, 2026. An architecture guide with an executable Java 21 example. A customer writes: “My payment failed, and now I cannot log in.” Should that ticket go to billing or technical support? A language model can suggest a queue, but your application still has to decide whether Read more